Bluebird Care Highgate & Haringey receives 'outstanding' CQC rating

Bluebird Care Highgate & Haringey was awarded the highest possible rating by the Care Quality Commission.

Bluebird welcomed the mayor of Haringey, Cllr Gina Adamou, to join in the team's celebrations.

Cllr Adamou said: "I was delighted to visit Bluebird Care to congratulate them on becoming the first CQC-registered care provider in Haringey to receive an ‘outstanding’ overall rating.

"This is a remarkable achievement given the challenges brought about by the unprecedented impacts of the pandemic.

"On behalf of everyone in Haringey I’d like to thank the whole team for the amazing work they do to support some of our most vulnerable residents."

In the report, the home care provider was particularly recognised for its responsiveness and how well-led the service is. Customer care plans were judged as being proactive, thorough, and reflecting the individual needs of how each customer wishes to receive their care.

There was also positive recognition of Bluebird's performance and approach during the pandemic, where robust infection control practices and precautions were introduced and followed.

Terina Jones, registered care manager at Bluebird Care Highgate & Haringey, said: "My colleagues and I are delighted that our hard work has been recognised in this way. We have all played our part in achieving the highest possible rating with the Care Quality Commission. I am so proud of everyone."

George Morris, director at Bluebird Care Highgate & Haringey, added: "Terina and the entire team have created an exceptionally positive working environment that runs through all the work they do and care they deliver on a day-to-day basis.

"I am overjoyed with the ‘Outstanding’ rating and that we are the only provider in the borough of Haringey that have achieved this accolade.

"The inspector’s report is so positive and a real testament to the amazing care and support the team delivers."